§ VI Right of withdrawal for consumers in the sense of § 13 BGB
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
The revocation must be sent to:
PC- und Netzwerkdienst Apitz
EU Regulation No. 524/2013 on the "Online Settlement of Consumer Disputes"
In the case of an effective cancellation, the mutually received benefits shall be returned and any benefits (such as interest) incurred. If you can not give us back the service received in whole or in part or only in a deteriorated condition, you may have to pay us compensation. This does not apply to the surrender of goods if the deterioration of the item is solely attributable to its examination - as would have been possible in a shop, for example. In addition, you can avoid the obligation to pay compensation for a deterioration caused by the intended use of the item by not using the item as your own property and refraining from doing anything that impairs its value. Transportable items are to be returned at our risk. You have to bear the costs of the return, if the delivered commodity corresponds to the ordered and if the price of the thing to be returned does not exceed an amount of 40,00 € or if you with a higher price of the thing at the time of the revocation still not the consideration or have made a contractually agreed partial payment. Otherwise, the return is free for you. Non-parcels are picked up at your place. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation or the thing, for us with their receipt.
End of revocation instruction
2. Excluded from the right of withdrawal are contracts for the supply of sound and video recordings or computer software in a sealed package, if the seal has been removed after delivery, further sealed goods that are not suitable for return for health or hygiene reasons, if their seal was removed from you.
3. Please send the returned goods completely (including accessories, operating instructions, etc.) back to us.
4. To carry out the return, you will receive a return slip from us upon request.
5. Please note that compliance with points 3 and 4 is not a prerequisite for the effective exercise of the right of withdrawal.
As of June 13, 2014
§ VIII Retention of title
The delivered goods remain the property of the provider until full payment.